When we are performing needed maintenance on the property, we do our best to inform guests of any inconvenience this may cause. I am truly sorry to hear of your less than excellent experience at our resort. We greatly appreciate guest feedback, so thank you for sharing your TripAdvisor review. Scott Evans Executive Director of Service Excellence We hope to welcome you back to the Peppermill soon. Thank you again for your feedback, and my apologies once more for the smoke frustrations. Nonetheless, we will continue to enhance our air quality efforts so that all of our guests can enjoy a pleasant, welcoming environment. The majority of our hotel floors are non-smoking as well, as are our hotel lobby and restaurants. You may have also noticed dozens of air purifiers directly on the gaming and hotel floors, which further help to clean and circulate fresh air. We have installed a state-of-the-art air handling system that increases the speed at which the internal air is purified and replenished throughout the entire property. Our resort continually strives to provide the best air quality we can, and we have taken numerous steps to limit smoke odor and inhalation for guests and employees alike. It is great to hear you enjoyed our hotel, but I would like to apologize for your dissatisfaction with the air quality. We value the feedback received through TripAdvisor, so thank you for your review.
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